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Yes, guests are free. You do not have to pay for them. Just send them the URL of the room and they can join a session without signing up. Guests have limited functionality in the session. They can't access your rooms without at least a workspace member being in the room. They also can't access any of your room session history or artifacts.

If you wish to cancel your subscription to RemoteHQ, go to your subscription page of your workspace. Click on your name in the top right to access the subscription page. Click on subscription.

This takes you to the subscription, where you can cancel or change your subscription.

Go to your subscription page of your workspace. Click on your name in the top right to access the subscription page. Click on subscription.

Once you are in the subscription page, click on the update button to update your credit card info.

No, your credit card will NOT be charged at the end of the 14-day trial. If you would like to continue using RemoteHQ, you would need to upgrade to a paid plan (see more below). We current do not automatically roll you into a paid plan.

You can upgrade by clicking on your name in the top right and navigating to the subscription page. You can upgrade to a paid plan in the subscription page.

All users begin RemoteHQ with a 14-day free trial. In order to begin the trial, you would need to submit your credit card info.

After the trial ends, in order to continue using RemoteHQ, you would need to choose a paid plan to upgrade to. To learn more about our pricing plan, click here.

We currently do NOT automatically roll you into a paid plan from your trial.

Adding members to your workspace

If you created the RemoteHQ workspace, you are the workspace owner. Any members you add to the workspace will be billed to your credit card. Workspace members generally are your teammates. Workspace members have access to all rooms and their respective session history and artifacts.

Guests are free

You do not have to pay for guests. As an example, if you are a RemoteHQ paid subscriber and you host a session with 5 other guests, you do not have to page for those guests. They do not have access to your rooms, session history or artifacts. They can only join a room if a workspace member is in the room.

Creating a new workspace

If you create a 2nd workspace, you will need to enter your credit card information in that workspace. Anyone you add as workspace members will be charged to the credit card. Below is an example of what you'd pay in total per month for 2 workspaces:

Workspace #1

• 4 workspace members (including you, as the workspace owner and Mike, Joe, Mary) in our Pro plan
• 4 x $15 = $60 per month

Workspace #2

• 3 workspace members (including you, as the workspace owner and Mike, Peter) in our Pro plan
• 3 x $15 = $45 per month

You pay a total of $105 per month for the 2 workspaces with a total of 7 users. 

There are two ways a workspace member can join a session:

1. Room Dashboard: If a meeting is being hosted in a room to which you have access, you can join the session by clicking on "Start." If you're not the first individual in the session, you'll see a session in progress on the room dashboard. You can click there as well to join the meeting. 

2. Shared URL:The URL for a RemoteHQ meeting room never changes and follows the format https://rooms.remotehq.com/workspace_name/room_name. This could be placed in a calendar invite, shared via email, quickly sent through Slack or other mediums. By clicking on the URL you'll be brought to the session.

To invite individuals, whether a workspace member or guest, copy and share the room URL. You can do this by clicking "copy joining info" within the room dashboard. Then, you will be able to paste and share through whichever medium (i.e. email, IM chat, calendar invite, etc). You can also directly add a RemoteHQ room link into Google Calendar withRemoteHQ's Chrome extension.

Workspace Members

For the rooms accessible to them, workspace members can be invited to a session by clicking a shared URL link or by joining the session directly from the room dashboard in the workspace. 

Guests

Within each room on the top right corner of the room dashboard, there is a people icon that displays the text, "manage access" if a cursor hovers over it. Upon clicking on that icon, workspace members are able to set a room default to whether guests are allowed to join the room sessions or not. 

If the default is set to 'Guest access enabled," then any meeting URL shared to that room will be accessible by people who are not workspace members. 

Guests are only able to join a session if a RemoteHQ meeting URL is shared with them and the room enables guest access. 

• The URL for the meeting room follows the format https://rooms.remotehq.com/workspace_name/room_name. Once shared, guests are able to join the session by clicking on the link.
• To ensure that the room allows for guest access, view our FAQ Security section.

Guests will then be brought to a screen that looks like the images below. Here, they can opt to turn on their video and audio prior to joining the meeting room. Note that guests will only be able to join a session when a workspace member is present. 

Within RemoteHQ, every participant controls the layout of their work area. We can do this by having each app or individual live within a tile. Below are a few helpful tips on this topic:

• Users can move tiles around by dragging them in, around, and out of the work area. To do this, click the header of the app/image, see the entire tile appear highlighted in blue, and then drag & drop it into a new position! The red box will preview where the tile goes. 
• When apps are launched for the first time in a session, they'll automatically be brought into the work area. If you'd like to move the app into the gutter column, simply minimize the app within the top toolbar or drag it over with your cursor.
• There are two buttons above the gutter column. These allow users to maximize or minimize all tiles.
• To sync your layout with everyone in the meeting, click "Layout" on the bottom toolbar and then "Share current layout with participants". This assures that everyone in the session is looking at the same thing and can bring focus to a discussion.

By clicking the 'Layout' icon in the bottom right of the RemoteHQ session and then choosing "Sync current layout with participants', a user can push their work area layout to everyone else. This means that everyone's work area will automatically appear like the users' who synced their layout.

RemoteHQ captures key items shared during a session to create a digital trail. We call these session artifacts, and they can be found within the session history page.

Session artifacts include the participants of the session, notes taken, chat messages sent, files uploaded, and more. They're a great reference to have if a workspace member missed a meeting or simply wants to review what was discussed.

Session artifacts are only viewable by workspace members who have access to the meeting room in which the session occurred.

Therefore, unless action is taken, guests do not have immediate access to view session artifacts. This is also true for a workspace member who does not have access to the private room in which the session may have occurred.

However, artifacts can be shared by sharing the session history page. This can be done by enabling a public link to the session history page and then copying the link or sending an email summary.

Session artifacts live within the session history page. You can either manually look for the session or search for it. If you know when and where the session was held, you can

1. Click on the room in which the session was held
2. Locate and click the session of which they'd like to see the artifacts from
   
   Upon clicking on the session, the user will be brought to the session history page where they can view all the artifacts captured. This is another reason why it's so important to name your sessions!
   
   If you don't know when and where the session was held, you can use the search function on the top left corner. The single text input searches across room names, notes, chat messages, audio transcriptions, file names, and session names. Anything in your session artifacts will be combed through in the search.
   
   Once you've found the session, click on it to be directed to the session artifacts. 

Workspace

A workspace is only accessible by workspace members. The workspace admin is the only individual who can add/remove workspace members.

You can view who are current members by clicking the drop-down arrow next to your workspace name and clicking members.

Rooms

Room accessibility can be configured within the room dashboard or session itself.

• Room Dashboard: By clicking the people icon in the top right-hand corner, a workspace member can set the room collaborative session access to workspace members only or enable guest access.
• Session: Within a session, by clicking the globe icon, the workspace member in the session can alter the collaborative session access.

There are also private and team rooms. 

• Private Rooms: Are only visible and accessible to those workspace members who have been explicitly invited by the workspace member who created it. 
• Team Rooms: Open to all members of the workspace. Within a team room, every workspace member can start and join a session and see view all the artifacts captured in the session detail page. 

When creating a workspace, the workspace admin will invite team members to join the workspace. Those who have been invited will have access to all team rooms and the corresponding room dashboards, session history, and saved artifacts.

With team rooms, it’s a truly shared space - everyone in the workspace can start and join sessions and can see the full session history. However, private rooms introduce a way for groups within your workspace to collaborate behind “closed doors." Private rooms are only visible and accessible to those workspace members who have been explicitly invited.

You may notice that you can optionally allow guests (non-workspace members) to meet with you in your team and private rooms. This allows folks to join a live session without providing access to the room’s session history after the call. 

If you'd like to follow up with the artifacts captured to a guest, you can enable a public link or send an email summary when on the session detail page. This can be viewed in the image below.

There are two ways workspace members can launch an app in RemoteHQ:

1. When the work area is empty, Apps Launcher will appear as shown in the image below. It will ask, "What would you like to do?" and suggest the most used actions below. You can search for the specific action/app or click on a suggested action to launch it.

2. Click "Open Apps" in the bottom right-hand corner. This will make a column appear which showcases all the apps that can be launched in RemoteHQ. 

Only workspace members are able to launch an app directly within a session. While guests have the ability to browse the apps offered, they have to send a request and have it approved by a workspace member to open one. This request from the guest can be sent by simply clicking on an app. 

Shared Browser and Notes allow for unique permission settings. These settings include:

• Private to members: Only workspace members within the session will be able to see/control the app
• Guests can view: Both workspace members and guests will be able to see the app but only workspace members can control.
• Guests can control: Both workspace members and guests are able to see/control the app.

These settings can be set in the top right-hand corner of the app. 

Remote Browser is the ultimate co-browsing solution. It can be used for team collaboration, sales demo, customer support, and training & onboarding. (It was previously called Shared Browser)

To launch the app, go to "Open Apps" and click Remote Browser. The image below will automatically appear in your work area.

Within this pop-up, you can insert the web address you want to immediately open. You can also configure permissions meaning that you can determine upfront if you'd like the Remote Browser app to appear immediately visible or controllable by guests. These inputs can be changed later on.

Once Remote Browser is open, it acts as if it were your screen. You'll be able to fully control the window, copy & paste, open up new tabs, and more. 

You can alter the viewing status by clicking in the top right-hand corner of the app. Here, you'll be able to make the app only visible to workspace members, visible to guests, or visible and editable by guests. The status control allows you, the workspace member, to have complete control over whether you want your guest to see and/or control the app.

If you would like to have the same web page open during your next meeting, you can "persist" the app. This is done by switching the pin toggle in the top left-hand corner of the app. This is great if you have work that needs to be done throughout numerous sessions - allowing you to pick up right where you left off. 

To begin screen sharing, click the 'Screen Share' button in the bottom left of the RemoteHQ session. Then, identify which screen you'd like to share (i.e. entire screen, application window, chrome tab) and click share!

When a user shares their screen, it'll replace where their camera image used to be. To stop sharing your screen, click the 'Stop Sharing' button on the bar that'll appear in the RemoteHQ session during your screen share.

To upload a file, click the paper clip icon on the bottom of the RemoteHQ session. This will cause the following image to pop up. Within the shaded area, emphasized by the pink square, is where users can either drag & drop a file or upload it directly. 

Once a file is uploaded, it can be found below the upload section. From here, users can opt to present the fie in the work area, download it directly from the session, or delete it.

The Google Drive app only supports the link to one google doc, sheet, or presentation. Therefore, if you'd like to open multiple then you need to launch the app numerous times. The good news is that there is no limit to how many Google Drive apps you can have open 🎉

Within the image above, you can see that there is a google presentation and a google doc open. To do this, I simply opened the app twice and copied in the two links! Make sure that the sharing setting in Google Drive align with how you plan to share the document in RemoteHQ.

We don't currently support customized templates. However, upon launching the notes app, users can choose from the three templates we do offer.

If you're extremely passionate about having customized notes templates, let us know after a RemoteHQ session when we ask for feedback or email us at support@remotehq.com. This way we'll know it should be a top priority of ours and we will work to make it happen! 

The RemoteHQ team would love to hear from you! Send an email to support@remotehq.com with the app(s) that you'd like to integrate with and why. 

If you can't access your camera or microphone it might be caused by several reasons.

Browser Permission Denied

It's possible that your browser denies permission to access camera/microphone. It can happen if you miss the initial prompt asking for permission, or when you deny permission explicitly.

Fixing this is very simple, you should be able to click the lock icon next to the address bar and enable camera/microphone access, after that reload the page and it should work.

System Permission Denied

Another common problem is when your operating system is blocking access to camera/microphone for your browser. If you see the error indicating that it might be caused by your system, here's what you should do:

On Windows:

• Open Start Menu and go to Settings
• Click on Privacy
• Find Camera and/or Microphone on the list under App permissions
• Enable access to your camera/microphone

On macOS

• Open System Preferences
• Go to Security & Privacy and open Privacy tab 
• Find Camera and/or Microphone on the list
• Make sure your browser can access the device

Camera/Microphone is used by another app

It's also possible that you can't access the camera or microphone because it's being used by another application. If above solutions fail, make sure there is no other app that could use your media devices and try again.

If none of the solutions above work for you and you can't use your camera/microphone in RemoteHQ, but it works in other applications please reach out to us, and we'll be happy to further assist you.

Prior to joining a session, workspace members and guests are given the option to set their audio/visual preferences. This can be done by moving the highlighted toggles below to turn on/off the microphone and camera.

Once in a session, individuals can continue to turn their camera and audio on/off as needed. This can be done by clicking on the Camera and Microphone buttons in the bottom left of the session room. You also have the option to mute all participants under 'More Actions'.  

If a user would like to show their support, indicate that they have a question, or state something without interrupting the flow of the conversation, RemoteHQ has you covered!

Workspace members and guests within a session can send an emoji react, raise their hand, or send a chat message. All are great alternatives to communicating verbally. There is no need to continuously mute and unmute yourself in order to participate. 

If you're experiencing connectivity issues, the first thing to try is to refresh the browser page and then re-join the session. If issues persist and you're able to, attempt switching WiFi or connect to a nearby hotspot.

If you're struggling to hear/see other people in the session, there are two things to do:

1. View A/V Settings to make sure the correct speaker is selected. This can be done by clicking the A/V Setting icon in the bottom right of the RemoteHQ session and clicking 'Settings.' 
2. Refresh the browser page and re-join the session.

There are four steps that you should follow:

1. View A/V Settings to make sure the correct speaker is selected. This can be done by clicking the A/V Setting icon in the bottom right of the RemoteHQ session and clicking 'Settings.'
2. Refresh the browser page and re-join the session.
3. If the issue persists, make sure to close all other applications like Zoom that might have locked up your microphone or camera.
4. Finally, if needed, close and re-open your browser.

A workspace is a collection of rooms. A room is where you have a session with a Remote Browser and/or other apps. 

As an example, if you work at company called NewCo, you can create a workspace named NewCo and invite your teammates to the workspace. Teammates who joined the workspace can access any room and its session history and artifacts. They can create new rooms as well.

In your workspace dashboard, click on your name in the top right corner and you will find the + New workspace. Click that to create a new workspace.

Once a new workspace is created, you can switch between workspaces in the same dropdown menu.

The customization of your workspace is completely up to you! Although, we'll show you how the RemoteHQ team structures ours for some potential inspiration ✨

What we have found helpful is to:

• Create individual "conference rooms" for each team member identifiable by their name.
• Create functional rooms to discuss specific topics relating to marketing, sales, engineering, etc
• Create a stand-up room for all team calls to be hosted within
• Utilize private rooms to collaborate behind “closed doors” as they are only visible and accessible to those workspace members who have been explicitly invited

Also, make sure to customize your workspace by adding a logo!

There is a gear icon in the top right-hand corner of every room card.

Upon clicking the icon, you'll be able to configure your room in a few ways:

• General Settings: Personalize your room by uploading a unique image. You can also opt-in to set the room default to include video or not. You can rename or delete the room. If you rename the room, the URL to access the room will change accordingly.  

• Access Settings: You can change who can access the room here

• App Settings: Automatically prep your room. You can select which apps you would like to have automatically open when entering the room. This way, your room is consistently ready for you when you get there!

This depends on your pricing plan. With the Professional plan, you can create up to 10 public rooms. With the Business and Enterprise plans, you can create as many rooms as you'd like! 

We recommend identifying the purpose of your room prior to naming it. For example,

• Is the room for personal use (i.e. individual meetings you're hosting)(i.e. individual meetings you're hosting)? If so, we suggest naming the room with your first name and potentially last name.
• Is the room specific to a function (i.e. marketing, sales, product)(i.e. marketing, sales, product)? If so, we suggest naming the room with the function it's being used for.
• Are you utilizing the room for a long-term project (i.e. beta launch or upcoming event)(i.e. beta launch or upcoming event)? If so, we suggest naming it specifically for the use case. You can delete a room once you no longer need it. 
• Are you planning to use the room primarily for external conversations (i.e. customers)(i.e. customers)? If so, name it with the external purpose. Don't forget that you can follow-up with an email summary of the call to the external party after the session! 

Private rooms introduce a way for groups within your workspace to collaborate behind “closed doors." They are only visible and accessible to those workspace members who have been explicitly invited. 

Private rooms empower groups to do their work individually to avoid distracting the larger team and provide further security for personal conversations.

For example, an HR team may want to create a private room to discuss performance reviews or salary negotiations with other team members in the workspace. Rather than having that in a team room where everyone is able to see the session history, these conversations can be held in a private room where all workspace members are able to be invited to meet in the session but only the members of the private room are allowed to review the captured content in the session history.

To begin adding private rooms, press the plus button next to “My Private Rooms” in the room list!