Customer Support Cut Down On Your Average Call Handle Time
E-Learning Expand virtual classroom with cobrowsing
Sales Interactive Product Demos for Sales Teams
Remote Collaboration New Remote CollaborationSoftware with CoBrowsing
On-Boarding & Training Training that clicks
Check other use cases See how RemoteHQ can help you thrive in your remote environment.
With Remote Browser, you can seamlessly hand over control to someone else. Re-imagine every single website collaboration experience you have had.
Customer Support Software Solution
Troubleshoot on the same page – literally
Leverage shared browsing with our Remote Browser to solve problems while on the same page with your customer. Trade inefficient email, chat, and screenshots for real-time collaborative troubleshooting and streamlined support.
Teach them how to fish (forever)
Automatically create a customer reference file complete with notes, messages, uploads, and anything else accessed during a support session, then share the summary with your customer to as a continuous reference.
Why customer support teams love RemoteHQ
Co-Control Any Web App
Our shared browser allows teams to turn any website into a multi-player experience and get on the same page – literally.
Nothing to Download
RemoteHQ is fully browser-based, allowing team members to join at the click of a button, no downloads necessary.
Screen Share with Context
Team members can share their screen while seeing the location of all colleagues’ cursors.
Share Files While Presenting
Upload files directly to the workspace to instantly share with all callers for stronger, more productive conversations.
Bring in Your Existing Tools without Switching Screens
Leverage a shared whiteboard for real-time brainstorming, review files over Figma, collaborate on Google Drive, and keep on task with Trello – all without leaving RemoteHQ.
Session Notes are Finally Functional
Create a digital trail for every call and reference it in the cloud or export it to share with others. Capture call transcripts, audio recordings, notes, files, and more.
These helpful links will let you dive into the world of co-browsing
Shared Browser is a cloud-based browser that gives control to multiple participants. See what you can achieve with it
Learn why you don't need screen share anymore.
To help you decide which is best for your business, allow us to break down the fundamental differences between co-browsing and screen sharing.
Learn more on co-browsing
Co-browsing Guide
Collaborative browsing, is a cloud-based technology that allows multiple users to browse and control the same web page or app simultaneously. At RemoteHQ, co-browsing is powered by our Remote Browser.
These articles will educate on customer service within a remote world
We help explain the importance of customer service for customers, employees, and businesses by walking through the realities of delivering customer services in each case.
Great customer service doesn’t mean you have to give away your hard work for free or bend the rules. Check out these methods to build and maintain a strong customer service strategy.
Here are 7 essential and repeatable steps to troubleshooting anything, especially within a remote customer service scenario.
Learn more on customer service
Customer Service Guide
Customer Service can mean different things to different grops but the bottom line is a customer service is about caring for the customers, treating them as you would like to be treated, as if they were in the same room as you. New solutions make even a remote experience, feel that way.
Third party apps
We understand remote workflow, thus we integrated industry leading applications right in your Remote Browser sessions
Google Drive
Miro
Microsoft Office
Trello
Figma
Youtube
Dropbox